customer service tools Archives -

 
February 28, 2019
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online-reputation-management-strategy

Why Online Reputation Management isn’t limited to big brands

No matter who you are or how small your business is, digital presence is the bedrock of modern times. Having said that, it’s important to mull over Online Reputation Management (ORM) as an indispensable component to any digital strategy chalked for success. Market reports indicate how almost […]

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October 9, 2018
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Blog1_image1

Role of Social media listening in timely rescue operations

The advent of social media platforms such as Twitter and Facebook has empowered every citizen to share live updates on the situation around them during emergencies.

We have seen it happen during the Chennai floods, the downpour in Mumbai every year, and recently during the Kerala floods.

These […]

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March 21, 2017
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Trooya Logo

Trooya – Social Customer Service Reimagined

We at Germin8 are proud to announce that Trooya, our newest product, has come out of its private beta phase and is now available to all globally. In its private beta, Trooya was used extensively and exclusively by a large telco, a large private bank, logistic companies and […]

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