social media customer management Archives -

 
January 9, 2019
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5 Reasons Small Organizations Should Invest In Social Listening

When the Global Investors Summit happened, Mayank Pratap, the CEO of Engineerbabu and his team used selective hashtags to look for people who were attending the summit and reached out to them through e-mails and LinkedIn for networking.

The networking was done in a very different way […]

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December 20, 2018
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5 things to remember while choosing a social listening tool

Last year in the month of October, Mc Donald’s reintroduced its famous Szechuan sauce in select restaurants following a demand by customers on social media.

The result? The demand exceeded the supply, and Mc Donald’s took to Twitter to apologise for the short supply. They promised […]

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March 21, 2017
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Trooya – Social Customer Service Reimagined

We at Germin8 are proud to announce that Trooya, our newest product, has come out of its private beta phase and is now available to all globally. In its private beta, Trooya was used extensively and exclusively by a large telco, a large private bank, logistic companies and […]

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