social media customer service Archives -

 
March 27, 2019
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Your guide to the best time to post on social media

 

The topic of this write-up attracts no generalized answer. The usual approach is one should post on social media when one’s audience is seemingly the most active. Quite naturally, because that is also the best time for the audience to engage with the kind of […]

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March 14, 2019
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How can Social Media Listening help online courses maximize brand reachout

They say in order to get your brand noticed one mustn’t compromise with the quality of content. Besides, one should also invest in developing a wholesome reach out strategy to grab maximum eyeballs. With digital content ruling the roost, all that might seem a piece of cake […]

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December 20, 2018
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5 things to remember while choosing a social listening tool

Last year in the month of October, Mc Donald’s reintroduced its famous Szechuan sauce in select restaurants following a demand by customers on social media.

The result? The demand exceeded the supply, and Mc Donald’s took to Twitter to apologise for the short supply. They promised […]

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October 9, 2018
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Role of Social media listening in timely rescue operations

The advent of social media platforms such as Twitter and Facebook has empowered every citizen to share live updates on the situation around them during emergencies.

We have seen it happen during the Chennai floods, the downpour in Mumbai every year, and recently during the Kerala floods.

These […]

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