social media customer service Archives -

 
October 9, 2018
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Role of Social media listening in timely rescue operations

The advent of social media platforms such as Twitter and Facebook has empowered every citizen to share live updates on the situation around them during emergencies.

We have seen it happen during the Chennai floods, the downpour in Mumbai every year, and recently during the Kerala floods.

These […]

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March 21, 2017
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Trooya – Social Customer Service Reimagined

We at Germin8 are proud to announce that Trooya, our newest product, has come out of its private beta phase and is now available to all globally. In its private beta, Trooya was used extensively and exclusively by a large telco, a large private bank, logistic companies and […]

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