Social Customer Service Reimagined
Trooya is a cloud-based social media contact center that enables you to respond to customers, resolve their issues and earn their goodwill. Some of the key intelligence built into the tool revolve around smart workflows that enable teams to collaboratively attend to customers, prioritize important customers and automate the allocation of customer service agents to customer interactions. The product comes with three pricing plans: Beginner, Professional and Enterprise, based on the volume of usage and support levels.
Improve customer satisfaction
Speedy resolution through intelligent automated workflows.
Protect brand reputation
Identify and prioritize interactions with social media influencers.
Convert detractors into brand advocates
Identify your unhappy customers to delight them with your quick customer care responses.
Reduce costs of customer service
Analytics for improving productivity of teams and individuals.