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Author: Chaitra Kulkarni

Manager - Customer Success Germin8 Solutions Pvt. Ltd. 

How To Use Reputation Management to Create Customer Loyalty

August 26, 2022
 |  No Comments
 |  Online Reputation Management

The single most crucial investment a company can make is to increase client advocacy, which includes creating incentive programmes […]

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10 Activities You Can Look at to Enhance Your Community Management Process

February 28, 2022
 |  No Comments
 |  Community Management

What is an Online Community? An online community is a collection of individuals who communicate with one another over […]

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Using Social Media Listening Services - Germin8

Using Social Listening and Data-driven Analysis to Help You Become A Customer-centric Brand

February 15, 2022
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 |  Social Media Listening

Social media monitoring of what is said about your products, services, campaigns, and competitors on the internet may provide […]

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Convert Customer Feedback into Actionable Change

How to Convert Customer Feedback into Actionable Change

February 4, 2022
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 |  Customer Feedback

Customer feedback is one of the most significant and valuable sources of data for increasing customer retention. It helps […]

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AI Chatbot Has Helped A Leading Financial Sector Brand - Germin8

How An AI Chatbot Has Helped A Leading Financial Sector Brand To Better Their Response Rate

January 6, 2022
 |  1 Comment
 |  Brand Perception, Case Studies, Social Media Listening

Introduction Leading banks and financial services firms around the world are Driving leverage benefits of AI chatbot capabilities and […]

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Social Listening Enhanced Customer Experience - Germin8

How Has Social Listening Enhanced Customer Experience on Social Media

December 25, 2021
 |  No Comments
 |  Customer Experience

Introduction The practice of monitoring social media channels for mentions of a brand, competitor, product, service, or keyword is […]

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How Germin8 Helped A Leading Food Manufacturer To Increase Their Brand Advocates

December 17, 2021
 |  1 Comment
 |  Brand Advocates

Customers are a brand’s most valuable advocates and cheerleaders. They play a principal role in brand reputation management. Happy […]

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Social Listening for FinTech Companies

How Should a Fintech Company Optimize its Social Listening Strategy During a Crisis?

August 27, 2021
 |  No Comments
 |  Online Reputation Management

India is currently among the fastest-growing Fintech markets in the world, and it is expected to become a USD 84 […]

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How to turn detractors to promoters

5 Ways for B2C Companies to Turn Their Social Media Detractors into Promoters

August 20, 2021
 |  No Comments
 |  Brand Advocates

Do you read reviews on social media and other sites before trying out a new product or brand? You […]

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why listening to your customers is important

Listen to Your Customers to Understand and Not React

July 29, 2021
 |  1 Comment
 |  Social Media Listening

Stephen R. Covey, in his best-selling book The 7 Habits of Highly Effective People, said that one should “seek first to […]

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