"See if your business is using

social research with a customer-centric approach

to develop effective business strategies?"

    Based on an internal case study and a study done by Influitive on NPS

    What you get

    Online Media Analysis

    Keep an eye on what online publications say about news related to you and your competitors and evaluate their impact on your brand’s reputation.

    Campaign / Event Analysis

    Know whether your online campaigns are a hit or miss and find ways to get people to talk about your brand by optimizing your media strategy in real-time.

    Product Insights

    Analyse customer conversations about your product or service and study competition to gain invaluable insights on taking your product or brand to the next level.

    Content Effectiveness Study

    Understand what kind of content clicks for your brand, optimize engagement, monitor content performance, and benchmark against competition.

    Tonality Analysis

    Evaluate the tone of communication across channels and gather actionable pieces of information to make strategic decisions.

    Audience Engagement

    Improve your reach and engage with your audience while identifying audience-specific influencers to collaborate with.

    How Germin8 Helps Boost Your Brand’s NPS

    How Germin8 Helped this PSU Respond to 1 Lakh* Queries a Day

    One of India’s largest PSUs responded to a high volume of queries and went all out to maintain high customer delight levels using Trooya, Germin8’s response management tool…

    Trooya Chatbots have Lowered TAT on Social by 75% for this Insurance Player

    Cost efficient chatbots are bringing down TAT on increasing number of queries, ensuring round-the-clock responses even during non-working hours and improving engagement for this insurance giant…

    How Germin8 Helped Generate 90% Positive Mentions on Social for this Telecom Major

    Germin8 was able to leverage social platforms to amplify an Above The Line (ATL) marketing activity for a leading telecom player and help it garner positive traction and virality…


    Read our blogs to know how we have been managing ORM for close to a decade!

    Maybe not today, maybe not tomorrow, but one day, chances…

    We at Germin8 are proud to announce that Trooya, our newest…

    Listening to customers on social media is a vital skill. By listening to…

    Have you any questions?

    Call Us at (022 4006 4550)

    Email Us at (contact@germin8.com)