Trooya chatbots have brought down response rate to 2 minutes* for this insurance major

TAT Enhanced by 150%

during non-working hours

FLR TAT to

2 minutes

for all queries received on social media

49% Queries Resolved Independently

by chatbots

Impact:

Non-working hour TAT improved significantly by 150%
Overall TAT levels improved by 75%
First Level Response (FLR) rate brought down to 2 minutes
49% of all queries are handled independently by chatbots