Your brand’s reputation is hard-earned.
We protect it from a hard knock.

We make Online Reputation Management truly work for you

Trust the swiftness of our proprietary tools to detect potential threats and alert you much before you hear about it from elsewhere.
Trust our team’s expertise to advise you about the right response, and offer you data-led recommendations on evading a crisis or mitigating one.

Early detection of threats

We mitigate risks with speed, attention, and expertise.

Comprehensive digital coverage

A vast index of digital sites coupled with the ability to add new sites in minutes to augment the coverage.

Actionable insights

Our granular reports give you data-led insights with recommended actions.

Timely response

We help you address your customers end-to-end, from response to resolution, in a speedy manner

Social media customer care

We attend to every online customer query within 10 minutes, prioritizing based on influence and urgency.

Early detection of threats

We mitigate risks with speed, attention, and expertise.

Comprehensive digital coverage

A vast index of digital sites coupled with the ability add new sites in minutes to augment the coverage.

Actionable insights

Our granular reports give you data-led insights with recommended actions.

Timely response

We help you address your customers end-to-end: from response to resolution in a speedy manner.

Social media customer care

We attend to every online customer query within 10 minutes, prioritizing based on influence and urgency.

Allow us to evaluate your brand’s ORM needs.

60 Minutes
Average turn-around-time for us to respond to customers on social media
0 + Years
Many long term customers with relationships lasting over 4 yrs
0
Managed over 100 crises across 15 sectors
0
Listening to over 100,000 mentions a day for some brands

Germin8 Social Listening

  • Scans the social media space with a hawk’s eye and picks up conversations across the defined internet spectrum
  • Helps monitor mentions of your brand and competitors in real time, giving you granular analysis leading to specific, data-led, actionable insights

Opt for an accurate ORM diagnosis for your brand.

Germin8 Social Listening

  • Scans the social media space with a hawk’s eye and picks up conversations across the defined internet spectrum
  • Helps monitor mentions of your brand and competitors in real time, giving you granular analysis leading to specific, data-led, actionable insights

Opt for an accurate ORM diagnosis for your brand.

Trooya

  • Cloud-based social media customer care center that responds to stakeholders in real time
  • Identifies and responds to social media influencers early and de-escalates issues to help prevent crisis

Learn more about how to avert a potential crisis.

Trooya

  • Cloud-based social media customer care center that responds to stakeholders in real time
  • Identifies and responds to social media influencers early and de-escalates issues to help prevent crisis

Learn more about how to avert a potential crisis.

Case Studies

Social media crisis managment

How Germin8 was able to improve positive sentiment for a client by 18% during demonetization

During demonetization, banks and other financial institutions were facing flak, but not this private sector lender, with Germin8 by its side...
Fake news

Learn how Germin8 averted a major reputation debacle for an FMCG giant

Alleged rumors would have ruined an FMCG leader's reputation and impacted sales, if not for Germin8...
Reputation managment conference

How Germin8's round-the-clock social analytics helped a conglomerate respond to a crisis effectively

Social media was abuzz with a rift in the conglomerate's leadership team. Germin8 stepped in to offer insight-led social listening services...

Schedule a consultation

The proof of the pudding is in the eating! Reach out to us for a consultation to understand your brand’s ORM needs.

Blogs

Read our blogs to know how we have been managing ORM for close to a decade!

Fake news and ORM in the times of COVID-19

Over the past few years news has become an expression, and a main part...

No room for error: How to manage brand reputation during Covid-19

Online Reputation Management during Covid-19 is a state where...

Why You Should Listen to Your Customers

Listening to customers on social media is a vital skill. By listening to clients, you retain...