An insurance major that is intent on building a brand on social and is bullish on innovation and technology
The Challenge:
The brand was witnessing an increasing number of social mentions and wanted a cost-effective solution to maintain TAT and retain its socially responsive badge
The Solution:
Germin8 recommended deployment of chatbots as an economical solution to productively handle increasing number of queries while simultaneously reducing TAT
Tool Deployed:
Trooya Chatbots
Impact:
Non-working hour TAT improved significantly by 150%
Overall TAT levels improved by 75%
First Level Response (FLR) rate brought down to 2 minutes
49% of all queries are handled independently by chatbots