Social customers demand speedy resolution.
We are at it.

80% of millennials prefer social media to your traditional call centre for customer support. We help you respond meaningfully to your customers on social media and make them your brand fan!

Understand how germin8 can help your brand improve on your social customer service. Get your brand’s social customer service analyzed.

I Want My Brand Analyzed

Germin8's team of experts will handle all the social media interactions for you, using our cutting-edge Social Customer Care tool.

Quick turnaround, prioritized response, and customized message: That’s how we help you win over every customer who submits a query online.

Nurture an active community of brand fans

We help you nurture an active community of your brand fans on social media, bringing you real brand equity.

Quick turnaround for every customer

We attend to every online customer query within 10 minutes of it being posted.

Prevent virality of an issue

We can prioritize our response time based on the customer’s urgency and the degree of their social influence, using our tool.

Intelligent Routing & Automated Responses

We make sure that all your special queries is attended to by the right person within minutes.

Know where your brand’s social customer service stand.

Get My Brand's Pulse Checked

60 Minutes

Average turnaround time for our first response to customers on social media

Response rate for customer queries on social media

0 + Years

We have customers with long-standing relationships

Trooya: Our proprietary tool

Cloud-based social media CRM that intelligently routes all of your social media customer queries to a dedicated agent based on the type and language of the query.
Early detection and notification of a social media influencer who speaks negatively about your brand, allowing you to minimize the brand reputation impact.
The tool, intelligent enough to recognize queries that require automatic response from queries that require human intervention.

Learn more about how to manage your customer queries online.

I Want To Explore Trooya

Trooya: Our proprietary tool

Cloud-based social media CRM that intelligently routes all of your social media customer queries to a dedicated agent based on the type and language of the query.
Early detection and notification of a social media influencer who speaks negatively about your brand, allowing you to minimize the brand reputation impact.
The tool, intelligent enough to recognize queries that require automatic response from queries that require human intervention.

Learn more about how to manage your customer queries online.

I Want To Explore Trooya