Social Customer Service in 2022

[Guide] Why & How Should a Brand Respond Better?

Learn How To Optimize Your Social Media Responses to Improve Social Customer Service

Almost 46% of people use social media to communicate with brands, according to a study. Social media has definitely opened doors to the many-to-many communication model. Almost 80% of the audience feels that social media makes companies more accountable. It is imperative for brands to be on their A-Game when it comes to social customer service. 

In this guide you will learn about:

  • Current Social Customer Service Trend and why they are important
  • The intensity of customer queries and how to identify them
  • Ways to handle a customer query based on its intensity
  • Expertly crafted templates based on intensity for quick impact

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