Germinait Solutions Pvt. Ltd. is an innovative AI company dedicated to transforming stakeholder
interactions. We are building Joyful, a platform to transform how businesses understand and act on
customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven
one.

Our mission is to use AI to help companies make their customer experience more joyful. We’re
building a sophisticated, real-time platform that moves beyond simple metrics to systematically
identify and eliminate customer friction. Our dual “Listen” and “Engage” modules are powered by a
cutting-edge data pipeline that enriches customer feedback from every channel, providing deep,
actionable insights and empowering customer service teams to create truly positive interactions.

The Opportunity

We’re seeking a high-performing Enterprise Account Executive to lead Joyful’s strategic market
expansion. In this role, you will own large enterprise accounts, drive major revenue growth, and
mentor/lead other members of the sales team. You will be instrumental in scaling our impact and
helping enterprises adopt AI-driven stakeholder engagement solutions.

What You’ll Do

• Strategic Sales Leadership
  • Develop and implement comprehensive territory and account-level go-to-market strategies, aligned with Joyful’s mission of delivering joyful, frictionless stakeholder interactions.
  • Own sales pipeline planning, forecasting, and quarterly/annual revenue targets for key enterprise segments.
  • Lead and execute high-value deal cycles end-to-end — from initial outreach to discovery, proposal, negotiation, and closure for both domestic and international clients.

• New Business Development
  • Identify, target, and acquire new enterprise customers across priority verticals and regions through focused outbound outreach, research-driven prospecting, and strategic industry engagement.
  • Build and maintain a strong, qualified pipeline by initiating executive-level conversations and facilitating value-led discovery sessions.
  • Lead tailored presentations and solution demonstrations that clearly articulate the differentiating value of Joyful’s AI-powered stakeholder experience platform.
  • Drive full-cycle sales engagements — from qualification to proposal to negotiation and closure — ensuring timely conversion of opportunities into revenue.
  • Develop deep market understanding to uncover opportunities and identify organizations that can benefit most from Joyful’s capabilities.

• Client Partnership & Relationship Management
  • Mentor, guide, and support Sales Representatives and SDRs — helping them refine prospecting strategies, deal execution, presentation skills, and closing techniques.
  • Share best practices, drive continuous improvement in sales processes, and help build a high-performance sales culture.
  • Collaborate cross-functionally with Marketing, Product, and Leadership to shape positioning,messaging, sales enablement materials, and go-to-market motions.

• Market & Product Intelligence
  • Stay abreast of trends in AI, customer experience (CX), stakeholder management, and enterprise technology — monitor competitive landscape and emerging opportunities.
  • Provide feedback and insights from clients to Product and Leadership teams to influence roadmap, features, and positioning.
  • Represent Joyful (and Germinait Solutions) at industry events, conferences, and client forums to strengthen brand presence and thought leadership.

What You’ll Need

• Minimum 3 years of successful enterprise B2B SaaS / AI / technology sales experience, which includes at least one year of experience as an Account Executive, selling into large enterprises.
• Proven track record of consistently meeting and exceeding sales targets, closing complex deals, and driving expansion within accounts.
• Experience managing long, multi-stakeholder sales cycles — influencing both technical and business decision-makers (CxO / leadership level).
• Strong executive presence, excellent communication and presentation skills, comfortable liaising with senior-level clients.
• Ability to translate complex AI/analytics technology and processes into compelling business
  value and ROI-based conversations.
• Demonstrated capability to mentor, lead, or coach junior sales staff — fostering teamwork,
  shared learning, and performance improvement.
• Proficiency with CRM tools, sales methodologies, forecasting, pipeline management, and
  sales performance metrics.
• Bachelor’s degree in Business, Technology, or related field (preferred).
• Passion for AI and belief in its potential to transform stakeholder and customer interactions.

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management — lead strategic growth and shape the future of our sales org.
• Opportunity to build and manage large, enterprise-scale engagements, influencing how businesses think about customer and stakeholder experience.
• A culture that values innovation, ownership, collaboration, and measurable impact.
• Real potential for professional growth and leadership development as we scale.

At Joyful, we believe the impact of technology extends beyond metrics — it’s about creating human-
centred, joyful experiences for stakeholders at every level. If you’re a driven sales leader ready to
build, lead, and scale — we’d love to hear from you!

Germinait Solutions Pvt. Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. Our platform, Joyful,  transforms how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one.

Joyful’s ‘Listen’ and ‘Engage’ modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create meaningful interactions.

The Role

We're looking for a Project Manager who will be the engine that keeps Joyful's product and client delivery running on time and on track. In a fast-moving environment where we're simultaneously building platform features and delivering implementations for enterprise clients, this person will be the connective tissue between product, engineering, and business teams—making sure nothing falls through the cracks and commitments are always met.

You'll own our delivery rhythm: from sprint planning and tracking to client onboarding milestones, working closely with the CEO, Product Manager and Head of Engineering to ensure that what gets committed gets shipped—on time.

What You'll Do

• Delivery & Execution
  • Own end-to-end project tracking across product development and client implementation workstreams, ensuring deadlines are met and blockers are surfaced early
  • Drive sprint planning, backlog management, and sprint reviews in collaboration with product and engineering leads
  • Monitor team capacity, flag risks proactively, and course-correct before timelines slip
  • Maintain a single source of truth for all active projects, milestones, and dependencies in Jira

• Client Implementation Management
  • Coordinate client onboarding and implementation projects for enterprise accounts, managing timelines, dependencies, and stakeholder communication
  • Act as the operational point of contact for delivery-related queries from clients and internal teams
  • Track and report on implementation progress, ensuring client commitments are met with minimal escalation

• Process & Communication
  • Establish and maintain clear project documentation, status reports, and communication cadences across teams
  • Identify process gaps and propose improvements to how we plan, track, and ship

What We're Looking For

• 3–4 years of experience in project management or program management, preferably in a SaaS or tech product environment
• A track record of delivering projects on time — this is non-negotiable; we need someone who treats a deadline the way a pilot treats a departure time
• Hands-on experience with Agile methodologies and tools like Jira
• Strong organizational skills with the ability to manage multiple parallel workstreams
• Excellent communication skills — able to translate status updates clearly for both technical teams and business stakeholders
• A bias for action: comfortable making decisions with imperfect information and escalating the right things at the right time
• Experience managing enterprise client implementations is a strong plus
• Familiarity with AI or CX platforms is a bonus, not a requirement

Why Join Us

• Be a central part of a high-growth AI platform that's redefining customer experience for India's top enterprises
• Work directly with the product and engineering leadership in a collaborative environment
• Make a visible, measurable impact — your work will directly determine whether we ship on time
• Opportunity for significant growth as the team and platform scale rapidly

Germinait Solutions Pvt.Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. We are building Joyful, a platform to transform how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one.

Our mission is to use AI to help companies make their customer experience more joyful. We're building a sophisticated, real-time platform that moves beyond simple metrics to systematically identify and eliminate customer friction. Our dual "Listen" and "Engage" modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create truly positive interactions.

The Opportunity

We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful’s AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You’ll work closely with product, design, and business teams to deliver impactful features while maintaining high
code quality and performance.

In addition to technical leadership, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience.

What You'll Do

• Technical Leadership & Architecture:
  • Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful’s Engage and Listen platforms.
  • Define technical roadmaps, architecture patterns, and coding best practices
  • Ensure adherence to software development standards and conduct regular code reviews
  • Make critical build-versus-buy and technology adoption decisions

• Team Management & Collaboration:
  • Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation
  • Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals
  • Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization
  • Identify and resolve bottlenecks in development, deployment, and delivery processes

• Vibe Coding Culture:
  • Lead by example in practicing Vibe Coding—writing code that is clean, well-structured, and joyful to work with
  • Encourage pair programming, open collaboration, and frequent peer reviews
  • Maintain high coding standards while keeping the process creative and energizing for the team
  • Promote a development culture where engineers feel motivated, supported, and proud of the work they ship

• Hands-On Development:
  • Contribute directly to code when needed—particularly for complex modules, integrations, and performance optimization
  • Oversee the development of APIs, microservices, and integrations with third-party platforms
  • Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place

• Innovation & Continuous Improvement:
  • Stay ahead of emerging technologies in AI, cloud, and enterprise communication platform
  • Propose and implement innovative solutions to improve product performance, security, and maintainability
  • Drive proof-of-concepts for new features or architectural improvements
  • Ensure systems are designed for high availability, scalability, and disaster recovery

What You'll Need

• 6+ years of professional software development experience, with at least 2 years in a technical leadership role
• Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
• Strong understanding of relational and NoSQL databases
• Experience building scalable, high-availability systems in B2B SaaS or AI- powered products
• Solid knowledge of software design patterns, performance optimization, and security best practices
• Familiarity with frontend technologies (Angular, React, or similar) is a plus
• Excellent communication and stakeholder management skills
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• Passion for AI technologies and building software in a positive, high-energy coding environment

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management
• Lead impactful projects with a culture of Vibe Coding—where high-quality engineering meets great team energy
• Work with a highly skilled and passionate team
• Enjoy significant growth opportunities in a rapidly scaling organization
• A culture that values innovation, ownership, and collaborative problem- solving
• Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life

At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you’re excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we’d love to meet you!

Germinait Solutions Pvt.Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. We are building Joyful, a platform to transform how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one.

Our mission is to use AI to help companies make their customer experience more joyful. We're building a sophisticated, real-time platform that moves beyond simple metrics to systematically identify and eliminate customer friction. Our dual "Listen" and "Engage" modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create truly positive interactions.

We’re seeking a Senior Software Engineer who thrives on solving complex problems, architecting scalable systems, and bringing innovative AI-powered features to life. You will work on a modern, cloud-native stack—leveraging serverless deployment, microservices, and AI/ML integrations to build resilient, high-performance solutions.

In addition to delivering high-quality code, you’ll contribute to Joyful’s Vibe Coding culture—our approach to writing code that’s clean, collaborative, and a joy to work with.

• Backend & Cloud Development
  • Design, develop, and maintain scalable microservices for Joyful’s Engage and Listen platforms
  • Build serverless applications and functions (AWS Lambda, Azure Functions, or GCP Cloud Functions) for rapid, cost-effective deployments
  • Implement robust APIs and data pipelines optimized for performance and reliability
  • Ensure security, compliance, and data privacy in all backend services

• AI-Powered Solutions
  • Integrate AI/ML models into production workflows to enhance automation, personalization, and analytics
  • Collaborate with data scientists to operationalize AI models for real- time and batch processing
  • Build features that leverage NLP, sentiment analysis, and predictive analytics for stakeholder communication insights

• Vibe Coding Culture
  • Write clean, well-structured, and maintainable code that engineers enjoy working with
  • Participate in pair programming, peer reviews, and collaborative debugging sessions
  • Share best practices and mentor junior engineers to raise the technical bar across the team
  • Help maintain a development atmosphere that’s positive, creative, and focused on continuous improvement

• DevOps & Deployment
  • Work closely with DevOps teams to optimize serverless deployments, CI/CD pipelines, and automated testing
  • Ensure observability, monitoring, and alerting systems are in place for all deployed services
  • Contribute to cost optimization strategies for serverless architectures

• Collaboration & Problem-Solving
  • Partner with product managers, architects, and designers to translate business requirements into technical solutions
  • Participate in sprint planning, backlog refinement, and retrospectives
  • Troubleshoot production issues and drive root cause analysis for lasting fixes

What You'll Need

• 5+ years of experience in software development, preferably in SaaS or AI- driven products
• Strong expertise in backend development using Java (Spring Boot), Node.js, or Python
• Experience with serverless architectures (AWS Lambda, Azure Functions, or GCP equivalents)
• Solid understanding of cloud services (AWS, Azure, or GCP) and microservices design patterns
• Hands-on experience integrating AI/ML models into applications
• Familiarity with NLP, speech-to-text, or sentiment analysis APIs is a plus
• Knowledge of relational and NoSQL databases (PostgreSQL, DynamoDB, MongoDB, etc.)
• Experience with CI/CD pipelines, automated testing, and monitoring tools
• Strong problem-solving skills and ability to work in fast-paced, collaborative environments
• Passion for clean, maintainable code and contributing to a healthy team culture

Why Join Joyful?

• Work on AI-powered solutions that transform how businesses connect with their stakeholders
• Be part of a team that embraces serverless-first development and modern cloud-native architectures
• Thrive in a Vibe Coding culture where great engineering meets great energy
• Collaborate with talented peers in a supportive, innovation-driven environment
• Enjoy professional growth opportunities in a fast-scaling company
• Work from our beautiful Goa office while building solutions used worldwide

At Joyful, we believe that combining AI innovation, scalable cloud design, and a
joyful coding culture leads to exceptional products. If you’re passionate about
building intelligent, high-performance systems while keeping the engineering vibe
positive, we’d love to hear from you!

Germinait Solutions Pvt.Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. We are building Joyful, a platform to transform how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one.

Our mission is to use AI to help companies make their customer experience more joyful. We're building a sophisticated, real-time platform that moves beyond simple metrics to systematically identify and eliminate customer friction. Our dual "Listen" and "Engage" modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create truly positive interactions.

The Opportunity

We’re looking for a Technical Support Engineer who will be the first line of defense in resolving technical challenges faced by our customers. You’ll combine technical expertise, problem-solving skills, and excellent communication to troubleshoot issues, provide guidance, and ensure smooth usage of Joyful’s products.

You’ll also contribute to Vibe Support—our approach to making every support interaction collaborative, empathetic, and solution-focused.

What You'll Do

• Customer Issue Resolution
  • Act as the primary contact for customer-reported technical issues via email, chat, or calls
  • Troubleshoot and resolve software, integration, and configuration problems
  • Reproduce issues in test environments to identify root causes
  • Escalate complex issues to engineering teams with clear documentation and reproduction steps

• Product Knowledge & Guidance
  • Assist customers with onboarding, configuration, and best practices for Joyful’s Engage and Listen platforms
  • Maintain an up-to-date understanding of product features, integrations, and AI-powered capabilities
  • Guide customers in using analytics, dashboards, and automation features effectively

• Collaboration & Continuous Improvement
  • Work closely with engineering teams to relay recurring issues, bugs, and customer feedback
  • Document solutions, FAQs, and troubleshooting guides for internal and customer-facing knowledge bases
  • Contribute to process improvements for faster resolution and better customer satisfaction

• Monitoring & Proactive Support
  • Monitor platform health, alerts, and logs to identify potential issues before they impact customers
  • Assist in release verification, sanity checks, and post-deployment testing
  • Provide feedback to product teams on usability and supportability improvements

What You'll Need

• 1–3 years of experience in technical support, application support, or related roles (fresh graduates with strong skills may also apply)
• Strong troubleshooting skills and logical thinking
• Basic understanding of web applications, APIs, and cloud services (AWS, Azure, or GCP)
• Familiarity with databases (SQL/NoSQL) and querying basics
• Exposure to tools like Jira, Confluence, monitoring dashboards, or log analysis tools is a plus
• Excellent communication skills in English—both written and verbal
• Patience, empathy, and a customer-first mindset
• Ability to work in shifts if required for global support coverage

Why Join Joyful?

• Be part of a team that directly impacts customer success and satisfaction
• Work on AI-powered products that are transforming customer engagement
• Develop both technical and soft skills in a fast-paced SaaS environment
• Collaborate with engineering, product, and AI specialists to solve challenging problems
• Enjoy a supportive workplace with a culture that values learning, growth, and positive customer vibes
• Work from our beautiful Goa office with the latest tools and resources

At Joyful, our support engineers don’t just answer tickets—they create experiences
that turn customers into advocates. If you love solving problems and making
people’s day better, we’d love to hear from you.

About Joyful:

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

The Opportunity

We’re looking for a Solution Architect who will define, design, and deliver high- impact technical solutions for Joyful’s AI-powered platforms. You’ll bridge the gap between business needs and technology execution—ensuring our systems are scalable, secure, and adaptable to evolving market demands.

In addition to traditional architecture responsibilities, you’ll champion Vibe Coding—our approach to writing clean, collaborative, and joyful code that teams love to work on. This means leading by example, fostering engineering creativity, and making coding a team-driven, high-energy, and impactful process.

What You'll Do

• Solution Design & Architecture
  • Define end-to-end architecture for Joyful’s Engage and Listen platforms, ensuring scalability, performance, and maintainability
  • Translate business requirements into high-level technical designs, architecture blueprints, and integration patterns
  • Design APIs, data models, and workflows for multi-channel stakeholder engagement systems
  • Ensure solutions adhere to security, compliance, and data privacy best practices

• Technical Leadership & Collaboration
  • Partner with product managers, engineering leads, and business stakeholders to align technical solutions with business goals
  • Guide development teams in implementing architectural best practices
  • Conduct architecture reviews, risk assessments, and technology evaluations
  • Facilitate technical decision-making and resolve design conflicts

• Vibe Coding Culture
  • Champion Joyful’s Vibe Coding philosophy—where clean code meets collaborative spirit
  • Encourage pair programming, open feedback loops, and code that “feels good” to read and maintain
  • Promote coding standards that balance elegance, performance, and long-term maintainability
  • Create an environment where engineers feel proud and excited about the code they ship

• Innovation & Technology Evaluation
  • Research and evaluate emerging technologies in AI, cloud infrastructure, and communication platforms
  • Drive proof-of-concepts to validate new solutions or architectural improvements
  • Recommend technology stacks, frameworks, and tools for optimal delivery

• Integration & Deployment
  • Design integration strategies with third-party systems, CRMs, and AI platforms
  • Oversee deployment architectures, ensuring high availability, disaster recovery, and cost efficiency
  • Work with DevOps teams to establish CI/CD pipelines and automated deployment frameworks

• 8+ years of experience in software development/architecture, with at least 3 years as a Solution Architect or similar role
• Strong expertise in Java (Spring Boot), REST APIs, and microservices architecture
• Deep understanding of cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
• Proficiency in database design (SQL and NoSQL) and data modeling
• Experience with AI/ML solution design or integration is a plus
• Strong understanding of security, scalability, and performance optimization principles
• Proven ability to foster collaborative coding environments (pair programming, peer reviews, coding workshops)
• Bachelor’s or Master’s degree in Computer Science, Engineering, or relate field
• Passion for building innovative, high-impact enterprise solutions while keeping the coding vibe positive and inspiring

Why Join Joyful?

• Architect cutting-edge AI-powered solutions that redefine stakeholder engagement
• Lead with a culture of Vibe Coding—where great tech meets great energy
• Play a pivotal role in shaping the technical future of a fast-growing product
• Collaborate with a team passionate about innovation and problem-solving
• Opportunity for significant career growth in a rapidly evolving tech landscape
• Work from our beautiful Goa office while working on global-scale solutions

At Joyful, we believe great architecture and great vibes lead to exceptional products.
If you’re driven to create solutions that are elegant, scalable, and joyful to build, we’d
love to hear from you!

Germinait Solutions Pvt.Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. We are building Joyful, a platform to transform how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one.

Our mission is to use AI to help companies make their customer experience more joyful. We're building a sophisticated, real-time platform that moves beyond simple metrics to systematically identify and eliminate customer friction. Our dual "Listen" and "Engage" modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create truly positive interactions.

The Opportunity

We're seeking a talented Product Designer who will play a crucial role in shaping the user experience of Joyful's AI-powered solutions. In this role, you'll create intuitive, visually appealing, and frictionless interfaces that enable seamless interactions between companies and their stakeholders.

What You'll Do

• User Experience Design
  • Design user-centered interfaces for our Engage and Listen platforms that are intuitive, efficient, and joyful to use.
  • Create user flows, wireframes, and prototypes that solve complex problems with elegant solutions.
  • Collaborate with product managers to translate business requirements and user needs into compelling design solutions.
  • Conduct user research and usability testing to validate design decisions and continuously improve our products.

• Visual Design:
  • Create visually cohesive and appealing designs that adhere to Joyful's brand guidelines.
  • Design UI components, icons, and visual elements that enhance the overall user experience.
  • Maintain and evolve our design system to ensure consistency across all product touchpoints.
  • Collaborate with marketing to ensure brand consistency across product and marketing materials.

• Collaboration and Implementation:
  • Work closely with developers to ensure designs are implemented accurately and efficiently.
  • Provide clear specifications, assets, and guidance to engineering teams.
  • Participate in agile development processes, including sprint planning, reviews, and retrospectives.
  • Advocate for user-centered design principles throughout the organization

• Innovation and Research:
  • Stay current with UX/UI design trends, tools, and methodologies.
  • Research and apply best practices for designing AI-powered interfaces.
  • Contribute to the evolution of our AI agent interfaces to make them more intuitive and helpful.
  • Design dashboards and data visualizations that make complex information accessible and actionable.

What You'll Need

• 2+ years of experience in product design, UX/UI design, or related field, preferably in B2B SaaS or AI products
• Strong portfolio demonstrating your design process and problem-solving abilities
• Proficiency in design tools such as Figma, Sketch, Adobe Creative Suite, or similar
• Experience designing complex applications, data visualizations, or AI interfaces
• Solid understanding of user-centered design principles and methodologies
• Excellent communication and collaboration skills, with the ability to clearly articulate design decisions
• Experience working in agile environments and collaborating closely with development teams
• Understanding of accessibility standards and best practices for inclusive design
• Bachelor's degree in Design, HCI, or related field, or equivalent professional experience
• Passion for AI technology and its potential to transform business interactions

Why Join Joyful?

• Be at the forefront of the AI revolution in stakeholder management
• Shape products that make interactions between companies and their stakeholders frictionless and joyful
• Work with a team passionate about using technology to improve human experiences
• Opportunity for significant professional growth in a fast-evolving tech landscape
• A culture that values innovation, initiative, and collaborative problem-solving
• Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment

At Joyful, we believe that great design is essential to achieving our mission of making all interactions joyful and frictionless. If you're excited about creating experiences that delight users while solving real business problems, we'd love to hear from you!

Germinait Solutions Pvt.Ltd. is an innovative AI company dedicated to transforming stakeholder interactions. We are building Joyful, a platform to transform how businesses understand and act on customer feedback, moving from a reactive, cost-centered approach to a proactive, value-driven one.

Our mission is to use AI to help companies make their customer experience more joyful. We’re building a sophisticated, real-time platform that moves beyond simple metrics to systematically identify and eliminate customer friction. Our dual “Listen” and “Engage” modules are powered by a cutting-edge data pipeline that enriches customer feedback from every channel, providing deep, actionable insights and empowering customer service teams to create truly positive interactions.

We're seeking a dynamic Enterprise Sales Representative who will be a key driver of Joyful's growth and market expansion. In this role, you'll develop and execute comprehensive sales strategies that highlight our AI-powered solutions and demonstrate how we remove friction from stakeholder interactions. You'll lead our sales efforts to acquire new business while building lasting relationships with clients who are looking to transform their stakeholder management through AI.

What You'll Do

• Sales Strategy Development:
  • Create and implement holistic sales strategies aligned with Joyful's mission of making stakeholder interactions joyful and frictionless.
  • Develop go-to-market plans for our Engage and Listen platforms across various industries and customer segments.
  • Identify and target key market opportunities using data-driven insights.
  • Achieve stipulated business development targets for new client acquisition and revenue growth.

• Business Development:
  • Generate leads and opportunities through outbound, strategic, and targeted prospecting into large & medium enterprises.
  • Conduct strategic calls to leverage business from both new prospects and established relationships including our partners.
  • Prospect into cold accounts as well as new groups or divisions of existing customers.
  • Lead client meetings and presentations, effectively communicating the value proposition of our AI-powered solutions.
  • Close new business opportunities and convert prospects into long-term contracts.

• Client Relationship Management:
  • Develop and nurture strong client relationships at the executive level.
  • Act as a trusted advisor to clients, understanding their business challenges and proposing AI-powered solutions.
  • Work with clients & partners to identify opportunities for expanded engagement and additional use cases for our platforms.
  • Ensure client satisfaction and retention through proactive relationship management.

• Market Intelligence:
  • Stay informed about industry trends, competitive landscape, and emerging opportunities in AI, customer service, and stakeholder management.
  • Provide feedback to product teams on market needs and client requirements.
  • Contribute insights to refine product positioning and sales enablement materials.

What You'll Need

• 2+ years of experience in B2B technology sales, preferably in AI, SaaS, or customer experience platforms.
• Proven track record of achieving sales targets.
• Experience in selling complex technology solutions to mid-market and enterprise clients.
• Excellent presentation and communication skills, with the ability to translate complex technical concepts into compelling business value.
• Strong relationship-building skills and ability to interact with decision-makers at CxO levels.
• Proficiency in sales methodologies, CRM tools, and sales performance metrics.
• Degree in Business, Marketing, or related field preferred.
• Passion for AI technology and its potential to transform business interactions.

• Be at the forefront of the AI revolution in stakeholder management
• Work with a team passionate about using technology to make interactions joyful and frictionless
• Opportunity for significant professional growth in a fast-evolving tech landscape
• A culture that values innovation, initiative, and collaborative problem-solving
• Work from our beautiful office in Goa, enjoying a high quality of life and inspiring work environment

At Joyful, we believe in empowering our sales team to drive innovation and create meaningful impact. If you're ready to revolutionize how businesses interact with their stakeholders and lead our sales efforts, we'd love to hear from you!