New Jargon In CX Town, AI Agent!
In this blog, we explore the difference between a chatbot and an AI Agent, and why business need the latter.
Read More →In this blog, we explore the difference between a chatbot and an AI Agent, and why business need the latter.
Read More →
In the current scenario of assigning relatability to brands, customers are divided into the dichotomy of right and wrong, […]
Read More →
This blog will delve into the importance of customer loyalty metrics, the benefits of measuring them, and how they can be used to enhance your business strategy.
Read More →
Businesses are increasingly harnessing the power of data analytics to detect and leverage emerging market trends.
Read More →
Content analysis plays a pivotal role in digital marketing by providing key insights into audience preferences and content effectiveness. […]
Read More →
Comments section of social media posts has become the new hotbed for brand presence. Do you scroll through social media […]
Read More →
Customers crave human touch in customer experience, and how AI feeds the need at scale. AI entered the customer […]
Read More →
How a brand engages with its audience on social media significantly influences its overall perception and reputation. Positive interactions can enhance brand loyalty, while negative experiences can quickly escalate and damage a brand’s image.
Read More →
The right metrics act as a compass, guiding businesses through the complexities of customer interactions and online sentiments, shaping strategies that enhance reputational strength and market position.
Read More →
This blog, explores online reputation management, delving into its definition, emphasizing the pivotal role of trust, and elucidating how reputation management cultivates and nurtures trust among customers.
Read More →