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Author: Ranjit Nair

CEO at Germin8

If you as a business leader had a direct line with your customers 24×7 what would you ask?

September 29, 2025
 |  No Comments
 |  AI, Customer Experience, Thought Leadership

Customers (and other stakeholders like employees) are constantly sharing feedback with companies about their experience with them in emails, […]

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What does adding Joy to customer experience look like?

September 15, 2025
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 |  AI, Customer Experience, Thought Leadership

At Germin8, our vision is to create AI that enhances Joy. We started by asking how this vision could […]

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Is Your AI Strategy Missing Its Most Important Metric?

September 5, 2025
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 |  AI, Customer Experience, Thought Leadership

One’s purpose in life should not be just to make money or save costs, but something grander…

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  • If you as a business leader had a direct line with your customers 24×7 what would you ask?
  • What does adding Joy to customer experience look like?
  • Is Your AI Strategy Missing Its Most Important Metric?
  • New Jargon In CX Town, AI Agent!
  • When Sales Are Directly Proportional To Ethics
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