New Jargon In CX Town, AI Agent!
In this blog, we explore the difference between a chatbot and an AI Agent, and why business need the latter.
Read More →In this blog, we explore the difference between a chatbot and an AI Agent, and why business need the latter.
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In the current scenario of assigning relatability to brands, customers are divided into the dichotomy of right and wrong, […]
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This blog will delve into the importance of customer loyalty metrics, the benefits of measuring them, and how they can be used to enhance your business strategy.
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Businesses are increasingly harnessing the power of data analytics to detect and leverage emerging market trends.
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How a brand engages with its audience on social media significantly influences its overall perception and reputation. Positive interactions can enhance brand loyalty, while negative experiences can quickly escalate and damage a brand’s image.
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The right metrics act as a compass, guiding businesses through the complexities of customer interactions and online sentiments, shaping strategies that enhance reputational strength and market position.
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This blog, explores online reputation management, delving into its definition, emphasizing the pivotal role of trust, and elucidating how reputation management cultivates and nurtures trust among customers.
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Businesses across industries are recognizing the pivotal role that exceptional customer experiences play in driving loyalty, advocacy, and ultimately, […]
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This blog explores the importance of brand image, the challenges in maintaining brand reputation, and strategies for effectively protecting your brand’s image.
Read More →Let us take our chances and say that you are tempted to skip reading this entire article, apart from […]
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