If you as a business leader had a direct line with your customers 24×7 what would you ask?
Customers (and other stakeholders like employees) are constantly sharing feedback with companies about their experience with them in emails, […]
Read More →Customers (and other stakeholders like employees) are constantly sharing feedback with companies about their experience with them in emails, […]
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At Germin8, our vision is to create AI that enhances Joy. We started by asking how this vision could […]
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One’s purpose in life should not be just to make money or save costs, but something grander…
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In this blog, we explore the difference between a chatbot and an AI Agent, and why business need the latter.
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This blog will delve into the importance of customer loyalty metrics, the benefits of measuring them, and how they can be used to enhance your business strategy.
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Comments section of social media posts has become the new hotbed for brand presence. Do you scroll through social media […]
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Customers crave human touch in customer experience, and how AI feeds the need at scale. AI entered the customer […]
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How a brand engages with its audience on social media significantly influences its overall perception and reputation. Positive interactions can enhance brand loyalty, while negative experiences can quickly escalate and damage a brand’s image.
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Businesses across industries are recognizing the pivotal role that exceptional customer experiences play in driving loyalty, advocacy, and ultimately, […]
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No matter how great your products or services are, some customers are bound to run into problems. But by […]
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