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Category: Social Media Listening

Comments section – the new space for brand engagement

June 21, 2024
 |  No Comments
 |  Customer Experience, Social Media Analytics, Social Media Listening, Social Media Reputation

Comments section of social media posts has become the new hotbed for brand presence. Do you scroll through social media […]

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Customer Experience on Social Media

Best Practices for Delivering Superior Customer Experience on Social Media

June 17, 2024
 |  No Comments
 |  Blog, Customer Experience, Social Media Listening

How a brand engages with its audience on social media significantly influences its overall perception and reputation. Positive interactions can enhance brand loyalty, while negative experiences can quickly escalate and damage a brand’s image.

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Importance of Social Media Listening

Why Social Media Listening Matters? Harnessing the Power of Consumer Insights

May 24, 2024
 |  No Comments
 |  Consumer Insights, Social Media Intelligence, Social Media Listening

 This blog aims to delve into the importance of social media listening for businesses operating in today’s digital landscape.

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How AI is Changing the Game for Online Reputation Management

February 10, 2023
 |  No Comments
 |  Brand Reputation, Explore our content on Social Media Monitoring, Social Media Listening

Artificial Intelligence, or AI, is revolutionizing the way we approach online reputation management. With so many platforms and review […]

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4 Ingenious Ways That Brands Can Use User-Generated Content

September 2, 2022
 |  No Comments
 |  Social Media Listening, Social Media Reputation

User-generated content (UGC), which is content produced by customers rather than marketing experts, is crucial for organizations that wish […]

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Social Listening: Items And Metrics | A Brief On What To Study And What Your Data Means

April 6, 2022
 |  No Comments
 |  Social Media Listening

Listening to social media is a quick way to get into the world’s greatest database of consumer knowledge. You […]

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Using Social Media Listening Services - Germin8

Using Social Listening and Data-driven Analysis to Help You Become A Customer-centric Brand

February 15, 2022
 |  No Comments
 |  Social Media Listening

Social media monitoring of what is said about your products, services, campaigns, and competitors on the internet may provide […]

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AI Chatbot Has Helped A Leading Financial Sector Brand - Germin8

How An AI Chatbot Has Helped A Leading Financial Sector Brand To Better Their Response Rate

January 6, 2022
 |  1 Comment
 |  Brand Perception, Case Studies, Social Media Listening

Introduction Leading banks and financial services firms around the world are Driving leverage benefits of AI chatbot capabilities and […]

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why listening to your customers is important

Listen to Your Customers to Understand and Not React

July 29, 2021
 |  1 Comment
 |  Social Media Listening

Stephen R. Covey, in his best-selling book The 7 Habits of Highly Effective People, said that one should “seek first to […]

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5 ways to leverage your B2C brand using social media listening Blog Banner

5 Ways To Grow Your B2C Brand Using Social Media Listening

July 20, 2021
 |  No Comments
 |  Social Media Listening

Organizations today have adapted their marketing strategies to suit the age of social media. Now, while a strong online […]

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