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Category: Customer Feedback

Customer Loyalty

Top Customer Loyalty Metrics Every Business Should Track

July 10, 2024
 |  No Comments
 |  Blog, Consumer Insights, Customer Experience, Customer Feedback, data analysis

This blog will delve into the importance of customer loyalty metrics, the benefits of measuring them, and how they can be used to enhance your business strategy.

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“Get me a representative, I’ll wait”

June 21, 2024
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 |  Chatbots, Customer Experience, Customer Feedback

Customers crave human touch in customer experience,  and how AI feeds the need at scale. AI entered the customer […]

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Top 5 local online marketing practices for businesses

December 16, 2022
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 |  Customer Feedback

More often than not, today people use the internet to research nearby businesses. Employing online marketing techniques for your […]

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Get the Results You Need by Designing Smart Customer Satisfaction Surveys

July 18, 2022
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 |  Customer Feedback

What does a customer satisfaction survey mean? Customer satisfaction surveys are designed to determine how your consumers feel about […]

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Convert Customer Feedback into Actionable Change

How to Convert Customer Feedback into Actionable Change

February 4, 2022
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 |  Customer Feedback

Customer feedback is one of the most significant and valuable sources of data for increasing customer retention. It helps […]

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