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5 Ways To Build Customer Trust & Loyalty

May 13, 2022
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 |  Customer Experience

Introduction The benefits of establishing and retaining client trust are enormous. It only takes a few additional seconds to […]

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How To Measure Brand Perception in the Aftermath of A Crisis?

April 29, 2022
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 |  Online Reputation Management

Introduction With the advent of social media, it is not unusual for conversations today to spread like wildfire on […]

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Social Listening: Items And Metrics | A Brief On What To Study And What Your Data Means

April 6, 2022
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 |  Social Media Listening

Listening to social media is a quick way to get into the world’s greatest database of consumer knowledge. You […]

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5 Reasons Why Usage of Regional Language Can Help You Connect Better With Your Customers

March 31, 2022
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 |  Customer Experience

Despite the fact that English is now the most often utilised language for internet commerce, regional language material is […]

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10 Activities You Can Look at to Enhance Your Community Management Process

February 28, 2022
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 |  Community Management

What is an Online Community? An online community is a collection of individuals who communicate with one another over […]

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Using Social Media Listening Services - Germin8

Using Social Listening and Data-driven Analysis to Help You Become A Customer-centric Brand

February 15, 2022
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 |  Social Media Listening

Social media monitoring of what is said about your products, services, campaigns, and competitors on the internet may provide […]

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Convert Customer Feedback into Actionable Change

How to Convert Customer Feedback into Actionable Change

February 4, 2022
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 |  Customer Feedback

Customer feedback is one of the most significant and valuable sources of data for increasing customer retention. It helps […]

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AI Chatbot Has Helped A Leading Financial Sector Brand - Germin8

How An AI Chatbot Has Helped A Leading Financial Sector Brand To Better Their Response Rate

January 6, 2022
 |  1 Comment
 |  Brand Perception, Case Studies, Social Media Listening

Introduction Leading banks and financial services firms around the world are Driving leverage benefits of AI chatbot capabilities and […]

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Social Listening Enhanced Customer Experience - Germin8

How Has Social Listening Enhanced Customer Experience on Social Media

December 25, 2021
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 |  Customer Experience

Introduction The practice of monitoring social media channels for mentions of a brand, competitor, product, service, or keyword is […]

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How Germin8 Helped A Leading Food Manufacturer To Increase Their Brand Advocates

December 17, 2021
 |  1 Comment
 |  Brand Advocates

Customers are a brand’s most valuable advocates and cheerleaders. They play a principal role in brand reputation management. Happy […]

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