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Social Listening Enhanced Customer Experience - Germin8

How Has Social Listening Enhanced Customer Experience on Social Media

December 25, 2021
 |  No Comments
 |  Customer Experience, Social Media Listening

Introduction The practice of monitoring social media channels for mentions of a brand, competitor, product, service, or keyword is […]

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How Germin8 Helped A Leading Food Manufacturer To Increase Their Brand Advocates

December 17, 2021
 |  1 Comment
 |  Brand Advocates, Online Reputation Management, Social Media Intelligence

Customers are a brand’s most valuable advocates and cheerleaders. They play a principal role in brand reputation management. Happy […]

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Social Listening for FinTech Companies

How Should a Fintech Company Optimize its Social Listening Strategy During a Crisis?

August 27, 2021
 |  No Comments
 |  Online Reputation Management, Social Media Intelligence, Social Media Listening

India is currently among the fastest-growing Fintech markets in the world, and it is expected to become a USD 84 […]

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How to turn detractors to promoters

5 Ways for B2C Companies to Turn Their Social Media Detractors into Promoters

August 20, 2021
 |  No Comments
 |  Brand Advocates, Brand Perception

Do you read reviews on social media and other sites before trying out a new product or brand? You […]

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why listening to your customers is important

Listen to Your Customers to Understand and Not React

July 29, 2021
 |  1 Comment
 |  Uncategorized

Stephen R. Covey, in his best-selling book The 7 Habits of Highly Effective People, said that one should “seek first to […]

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5 ways to leverage your B2C brand using social media listening Blog Banner

5 Ways To Grow Your B2C Brand Using Social Media Listening

July 20, 2021
 |  No Comments
 |  Social Media Listening

Organizations today have adapted their marketing strategies to suit the age of social media. Now, while a strong online […]

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Social Media Intelligence 101

Social Media Intelligence 101: What is it and Why You Need it

July 13, 2021
 |  No Comments
 |  Social Media Analytics, Social Media Intelligence, Social Media Listening

Social media intelligence as a term was first used by David Omand, Jamie Bartlett, and Carl Miller in a 2012 paper for […]

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All you need to know about google my business messaging feature

All You Need to Know About Google My Business Messaging

July 6, 2021
 |  No Comments
 |  Online Reputation Management, Trooya

Messaging is the norm today, as people increasingly prefer a quick text to a phone call. In keeping with […]

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Blog Banner 5 ways to leverage social media listening for b2b brands

5 Incredible Ways In Which Social Media Listening Can Help Your B2B Business

June 29, 2021
 |  No Comments
 |  Social Media Analytics, Social Media Listening

B2B means the business-to-business model, which refers to companies that make and sell products or services to other companies […]

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Banner showing crossed hands between ORM & Digital Marketing

Why ORM and Digital Marketing Should Go Hand in Hand

June 22, 2021
 |  3 Comments
 |  Digital Marketing, Online Reputation Management

Online reputation management (ORM) works towards creating a positive impression online for a business. In addition, it involves monitoring the […]

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