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Tag: Brand Monitoring

How to Enhance Customer Experience on Social Media?

October 21, 2022
 |  No Comments
 |  Customer Experience

One of the most difficult challenges for marketers today is bridging the expectation gap, which is the gap between […]

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why listening to your customers is important

Listen to Your Customers to Understand and Not React

July 29, 2021
 |  1 Comment
 |  Social Media Listening

Stephen R. Covey, in his best-selling book The 7 Habits of Highly Effective People, said that one should “seek first to […]

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Social Media Intelligence 101

Social Media Intelligence 101: What is it and Why You Need it

July 13, 2021
 |  No Comments
 |  Social Media Intelligence

Social media intelligence as a term was first used by David Omand, Jamie Bartlett, and Carl Miller in a 2012 paper for […]

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Social Media Listening, Understand your competition

December 12, 2019
 |  No Comments
 |  Social Media Listening

Social media listening might be utilized to execute several tasks in the advancement of your own brand. Generating leads, […]

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