How to Enhance Customer Experience on Social Media?
One of the most difficult challenges for marketers today is bridging the expectation gap, which is the gap between […]
Read More →Tag: Brand Monitoring
Listen to Your Customers to Understand and Not React
Stephen R. Covey, in his best-selling book The 7 Habits of Highly Effective People, said that one should “seek first to […]
Read More →
Social Media Intelligence 101: What is it and Why You Need it
Social media intelligence as a term was first used by David Omand, Jamie Bartlett, and Carl Miller in a 2012 paper for […]
Read More →
Social Media Listening, Understand your competition
Social media listening might be utilized to execute several tasks in the advancement of your own brand. Generating leads, […]
Read More →