Boost Your Brand’s NPS

By ~75%* Without Boosting Your

Marketing budgets

    Based on an internal case study and a study done by Influitive on NPS

    How Germin8 Helps Boost Your Brand’s NPS

    Active Community of Brand Advocates

    Our services attract and nurture brand enthusiasts on social media. This results in a genuine increase in NPS.

    Your Customers Feel Heard

    We strive to respond to customer inquiries posted online within 10 minutes.

    Avoid Social Escalation

    We prioritize our response time based on the customer's urgency. We also take into account their customer's social influence as well.

    Cost-Effective Automated Responses

    Our generative AI-powered chatbot can handle general customer queries, saving you money on overall customer service costs.

    Keep a close eye on potential posts

    Trooya’s Viral watch feature helps you keep a close eye on any potential posts that need special attention.

    Intelligent Routing

    We have a team of experts who are available 24/7 to answer your questions. We will make sure that your special queries are attended to by the right person within minutes.

    Case Studies

    How Germin8 Helped this PSU Respond to 1 Lakh* Queries a Day

    One of India’s largest PSUs responded to a high volume of queries and went all out to maintain high customer delight levels using Trooya, Germin8’s response management tool…
    View Case Study

    Trooya Chatbots have Lowered TAT on Social by 75% for this Insurance Player

    Cost efficient chatbots are bringing down TAT on increasing number of queries, ensuring round-the-clock responses even during non-working hours and improving engagement for this insurance giant…
    View Case Study

    How Germin8 Helped Generate 90% Positive Mentions on Social for this Telecom Major

    Germin8 was able to leverage social platforms to amplify an Above The Line (ATL) marketing activity for a leading telecom player and help it garner positive traction and virality…
    View Case Study

    Blogs

    Read our blogs to know how we have been managing ORM for close to a decade!

    6 Tips for Managing a Social Media Crisis

    Maybe not today, maybe not tomorrow, but one day, chances…
    Read More

    Trooya – Social Customer Service Reimagined

    We at Germin8 are proud to announce that Trooya, our newest…

    Read More

    Why You Should Listen to Your Customers

    Listening to customers on social media is a vital skill. By listening to…

    Read More

    Got Some Questions? Shoot em!

    Call Us at (022 4006 4550)

    Email Us at (contact@germin8.com)